Frequently Asked Questions
WHAT TIME IS CHECK-IN AND CHECK OUT?
L’Ermitage guests are welcome to check-in at any time on the calendar date of their arrival and check out at their leisure on their departure date. We request that guests provide us with an estimated time of arrival and departure in advance so we can ensure the suite is ready.
IS ON-SITE PARKING AVAILABLE?
Yes, we offer valet parking at L’Ermitage Beverly Hills with the courtesy of in-and-out privileges at $65 per night.
DO YOU ACCOMMODATE AIRPORT TRANSFER?
Yes, we service airport transfers to all surrounding airports in the Los Angeles area. For pricing and accommodation options, please contact email@example.com.
IS THIS A PET-FRIENDLY HOTEL?
Pets are always welcome at L’Ermitage Beverly Hills. There is a one-time fee of $50 which will be added to your reservation. Each suite comes with a dog bed, bowl, and other pet amenities. We request that guests notify us prior to their arrival to customize their animal’s guest stay experience.
ARE THERE SUITES AVAILABLE WITH TWO BEDROOMS THAT ARE NON-CONNECTING?
All of our two-bedroom suites connect.
DO YOU OFFER ADDITIONAL BEDS?
Yes, roll-away beds are available to guests for $35 per night.
IS THE CANOPY OPEN TO VISITORS ?
The rooftop pool, sundeck lounge, private cabanas, and poolside service are available only to registered hotel guests of L’Ermitage Beverly Hills. For inquiries about the rooftop event space, please contact firstname.lastname@example.org.
WHAT SIZE AND TEMPERATURE IS THE ROOFTOP POOL?
The Rooftop Pool is 22’ x 31’ and 86° F year-round.
DO YOU HAVE A COURTESY CAR?
Yes, based upon availability, our courtesy car will happily take guests within a 2-mile radius of L’Ermitage Beverly Hills.
WHAT ARE THE HOURS OF OPERATION FOR HOTEL AMENITIES?
In-Room Dining: Available 24 hours daily
The Canopy: 6 AM – 9 PM
Pool Bar: 11 AM – 6 PM
Fitness Center: 6 AM – 9 PM
Ricari Studios: 8 AM – 9 PM. After-hours treatments can be scheduled through our Concierge; additional charge will apply.
The Salon: 10 AM – 7 PM
Courtesy Car: 7 AM – 11 PM
IS COMPLIMENTARY WIFI AVAILABLE?
Yes, WiFi is complimentary to L’Ermitage guests and available in each suite and in public spaces.
WHAT IS THE CANCELLATION POLICY?
L’Ermitage Beverly Hills’ standard cancellation policy is 7 days prior to arrival unless otherwise specified.
WHAT IS THE BILLING PROCEDURE?
A credit card is required to guarantee bookings unless otherwise specified.
WHAT IS THE COMMUNITY IMPACT FEE?
At L’Ermitage Beverly Hills, we are committed to charitable support of individuals and families in Los Angeles, while also preserving our local environment. Our community impact fee goes towards supporting The People Concern and Heal the Bay.
DOES THE HOTEL ACCOMMODATE GROUP BOOKINGS?
Yes, group bookings are available. For more information, please contact email@example.com. Bookings of 10+ rooms will be considered group booking, both booked directly or through a third party.
IS THE HOTEL ADA ACCESSIBLE?
Yes, L’Ermitage Beverly Hills aims to make your stay as comfortable as possible, striving to continually enhance our accessibility features to meet your needs. To learn about all offerings, please visit our Accessibility page.
WHAT ARE YOUR CURRENT HEALTH & SAFETY STANDARDS?
We have intensified our cleaning and disinfecting protocols to clean suites after guests depart and before the next guest arrives. We utilize an electrostatic sprayer to safely disinfect each guest suite. We have additionally increased the frequency of cleaning and disinfecting in public spaces, with a focus on all lobby furniture and fixtures, elevators, door handles, handrails, and other high touch points.