Team

The L’Ermitage experience is more than just a stay; it is a journey that begins the moment our guests step through the door and continues until they depart. Mr. Zemmour’s vision and personal touch are evident in every aspect of the experience, from the way our team members greet our guests to the way we curate our amenities and services. His commitment to ensuring that every guest has a truly unforgettable experience can be felt across each moment, and our guests are sure to leave feeling truly pampered and appreciated.

As the Director of People & Culture, Ms. Shin is passionate about creating a diverse and inclusive workplace where colleagues feel valued and supported at L’Ermitage. She understands the elevated standards of the luxury hospitality industry and is committed to helping employees develop the skills and knowledge they need to provide unparalleled service to guests. She plays an integral role in ensuring that all current and future colleagues achieve their highest potential.

Ms. Doak is responsible for developing and implementing the sales strategies that maximize revenue, profitability, and awareness for our Beverly Hills hideaway. She oversees the ideation and practical implementation of these strategies on a day-to-day basis, ensuring that they are aligned with the hotel’s overall business goals. Her expertise in the luxury hospitality industry helps create a one-of-a-kind experience, exceeding expectations and delivering outstanding results.

As Director of Rooms, Mrs. Gonzalez oversees Front Office and Housekeeping operations, ensuring an exceptional guest experience rooted in personalized service and meticulous attention to detail. Mrs. Gonzalez leads her team in delivering the warm, intuitive service that has become synonymous with L’Ermitage Beverly Hills. Committed to operational excellence and guest satisfaction, Mrs. Gonzalez works to create seamless, memorable experiences for every guest from arrival through departure.