FAQs

We offer flexible arrival and departure times based on availability. We request that guests provide us with an estimated time of arrival and departure in advance so we can do our best to ensure the suite is ready.

L’Ermitage Beverly Hills’ standard cancellation policy is 7 days prior to arrival unless otherwise specified. Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. L’Ermitage Beverly Hills does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

A credit card is required to guarantee bookings unless otherwise specified.

At L’Ermitage Beverly Hills, we are dedicated to making a lasting impact on the city of Los Angeles. With every stay at L’Ermitage, a portion of your booking directly supports our Community Impact program, which aims to address the city’s urgent and ongoing needs through charitable donations.

Pets are always welcome at L’Ermitage Beverly Hills. There is a one-time fee of $150 which will be added to your reservation. Each suite comes with a dog bed, bowl, and other pet amenities. We request that guests notify us prior to their arrival to customize their animal’s guest stay experience.

Yes, we offer valet parking at L’Ermitage Beverly Hills with the courtesy of in-and-out privileges at $70 per night.

Yes, we service airport transfers to all surrounding airports in the Los Angeles area. For pricing and accommodation options, please contact [email protected].

All of our two-bedroom suites connect.

Yes, roll-away beds are available to guests for $35 per night.

For the first time in L’Ermitage’s history, the public has the opportunity to access the hotel’s rooftop through dining reservations at Poza and private events at Arhaus Terrace. The rooftop pool, sundeck lounge, and poolside service are available only to registered hotel guests of L’Ermitage Beverly Hills.

The rooftop pool is 22′ x 31′ and 86°F year-round.

Yes, based on availability, our courtesy car will happily take guests within a 2-mile radius of L’Ermitage Beverly Hills.

In-Room Dining: Available 24 hours daily

Fitness Center: 6 AM – 9 PM

Ricari Studios: 8 AM – 9 PM

Joanna Czech Studio: Tuesday through Saturday from 9 AM – 6 PM

The Salon: 10 AM – 7 PM

Courtesy Car: 7 AM – 11 PM

After-hours treatments can be scheduled through the Concierge, and an additional charge will apply.

Yes, group bookings are available at L’Ermitage Beverly Hills. For more information, please contact [email protected]. Bookings of 10+ rooms will be considered group bookings, whether booked directly or via a third party.

Yes, L’Ermitage Beverly Hills aims to make your stay as comfortable as possible and we strive to continually enhance our accessibility features to meet your needs. To learn about all offerings, please visit our Accessibility page.

We have intensified our cleaning and disinfecting protocols to clean suites after guests depart and before the next guest arrives. We utilize an electrostatic sprayer to safely disinfect each guest suite. We have additionally increased the frequency of cleaning and disinfecting in public spaces, with a focus on all lobby furniture and fixtures, elevators, door handles, handrails, and other high-touch points.

Yes, WiFi is complimentary to L’Ermitage guests and available in each suite and all public spaces.